PGA PM Course I: Change Management

Course Overview

Module 1: The case for managing change

• Experiencing change
• Recognizing the impact change can have on standards
• Facilitator presentation, The ‘Change Game’ exercise and group review

Module 2: Change management principles

• Drawing upon past experiences of change
• Nine key principles of managing change
• Small group exercise, facilitator review and presentation

Module 3: Emotional responses to change

• An appreciation of the impact of organizational change on people
• Identified ways they can positively lead and motivate people through cultural or organizational change
• Developed skills for effectively communicating change
• Identified ways they can help team members cope with change

Module 4: Business and personal impact of failing to deal with people’s needs & concerns

• Identifying our response to change
• DREC change curve
• Practical activity in small groups with group learning review

Module 5: Compelling reasons for change

• Responding to resistance
• Conveying compelling reasons for change
• Video clip, small group review of case study, group discussion

Module 6: Clear vision and objectives for change

• Three steps to creating a clear vision
• Imaging your vision
• Facilitator presentation, imaging exercise in small groups, group presentations and feedback

Module 7: Building momentum and managing resistance to change

• Driving momentum
• Recognizing the reasons for resistance
• Our reactions to resistance
• Dealing with resistance with the right change management strategy
• Brainstorming exercise, ‘Blankety Blank’ exercise, group discussion, ‘Wall of Resistance’ exercise and review

Module 8: Applying the learning and next steps

• Review of learning and action planning